From Pushback to Buy-In: Change Management
that Actually Works
Cornelius Fichtner and Mario González discuss the “adoption gap” that occurs when projects succeed on paper but fail with
users.
Mario shares practical methods to spot low adoption early, measure usage with KPIs, and
classify stakeholders as supporters, neutrals, or resistors to guide engagement. He outlines tactics like readiness surveys, workshops, and celebrating early wins, plus his “stakeholder radar” for tracking shifting attitudes.
The episode closes with advice on sustaining adoption after launch through monitoring login trends, refreshing training, and keeping feedback channels open.
*Eligible for 0. 75 Power Skills PDU